Disparity of information access disproportionately affects minorities and low income individuals. Libraries can play a key role in bridging the gap through system and technology innovations. This presentation describes the adoption of SpringShare’s new LibAnswers ChatBot tool into Primo VE through collaboration between Systems and Reference and Instructions departments in a large minority serving university library. As early adopters, the presenters will share the implementation experience of integrating Chatbot with Primo VE to enhance information discovery and access, and discuss the metrics employed to evaluate the user engagement and usage of the library resources and services. Since the implementation of Chatbot in September 2023, there has been substantial increases of 24/7/365 live chats, FAQ total public views, views and visits to library help page, and several key research guides. The session will also discuss future work to examine different Chatbot usage patterns and user experiences by evaluating the demographics of the users.