Content | Annual Meeting Symphony III
May 15, 2024 10:45 AM - 11:30 AM(America/Chicago)
20240515T1045 20240515T1130 America/Chicago ERM Troubleshooting: Who Owns the Problem: You, Ex Libris, Someone Else? Electronic Resource Management (ERM) troubleshooting can be long and complex. Sometimes, the problem can be resolved locally. Sometimes, vendor or vendors need to be involved – especially if it is a license breach. Come hear an overview of how to determine where a problem lies, with special focus on vendor communication and tips on license breach management. Symphony III Ex Libris Knowledge Days and ELUNA Events 2024 eluna-conf-planning@exlibrisusers.org
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Electronic Resource Management (ERM) troubleshooting can be long and complex. Sometimes, the problem can be resolved locally. Sometimes, vendor or vendors need to be involved – especially if it is a license breach. Come hear an overview of how to determine where a problem lies, with special focus on vendor communication and tips on license breach management.
Alma, CDI, Primo, SFX
How to analyse e-resource issues
Identify appropriate support venue for e-resource issues
Troubleshoot e-resource license breaches
Electronic Access Lead Librarian
,
PALS: A Program of Minnesota State
Production Systems Librarian
,
Harvard University
Director of E-Resources & Serials Management
,
Yale University
Coordinator Library Collections Management
,
Florida Gulf Coast University
 Susan Bond
Discovery Systems Librarian
,
University of Toronto
 Emily Bond
Librarian
,
Cosumnes River College
 Erin Fletcher
Systems Librarian
,
Santiago Canyon College
 Christopher Gross
E-Resources Specialist
,
George Washington University
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ERM Troubleshooting: Who Owns the Problem: You,...
ELUNA_1715690343ELUNAMay2024--ERMTroubleshooting_WhoOwnstheProblem_YouExLibrisSomeoneElse.pptx View Download Presentation Submitted by Emily Kelly 96
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