Migration/Implementation | Annual Meeting Conrad B/C
May 16, 2024 04:00 PM - 04:45 PM(America/Chicago)
20240516T1600 20240516T1645 America/Chicago Was It Worth It? Assessing the Impact of Implementing a Discovery Layer and SSO

National Louis University, a member of CARLI I-Share, migrated to Alma/Primo VE in June 2020. Prior to the migration, users needed three separate accounts to access library services. This caused a great deal of frustration and confusion for everyone. Without a discovery layer in place, users had trouble figuring out if we had access to certain articles. This created a large number of cancelled ILL requests due to user error (~50%). During migration, a large amount of resources and staff time were poured into the process. In order to gauge our return on investment and provide quantitative evidence that these efforts did in fact improve services, we assessed data from three years pre- and post-migration. In this session we will discuss the findings of our assessment, how libraries can conduct similar assessment projects, and make changes to the PrimoVE display based on those findings.

Conrad B/C Ex Libris Knowledge Days and ELUNA Events 2024 eluna-conf-planning@exlibrisusers.org
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National Louis University, a member of CARLI I-Share, migrated to Alma/Primo VE in June 2020. Prior to the migration, users needed three separate accounts to access library services. This caused a great deal of frustration and confusion for everyone. Without a discovery layer in place, users had trouble figuring out if we had access to certain articles. This created a large number of cancelled ILL requests due to user error (~50%). During migration, a large amount of resources and staff time were poured into the process. In order to gauge our return on investment and provide quantitative evidence that these efforts did in fact improve services, we assessed data from three years pre- and post-migration. In this session we will discuss the findings of our assessment, how libraries can conduct similar assessment projects, and make changes to the PrimoVE display based on those findings.

Primo
Articulate the value of a discovery layer and the benefits using single sign on.
Know how to change PrimoVE settings and display configuration to improve the user experience
Develop ideas for assessment projects at their own institutions
Assistant Professor, Systems & Digital Services Librarian
,
National Louis University
 Peggy Glatthaar
Head of Customer Services
,
Florida Gulf Coast University
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