Since August 2022, the University of Tennessee has been on a journey to make discovery more inclusive and less biased. As part of this journey we made a decision to remove "Expand My Results" and default to showing everything available to users, regardless of whether we owned the content in full-text. What we learned from this process was stunning in terms of a better understanding of what users really want from a library search, how indexing differences affect the brief and full results screens, and the impact that poor metadata can have on search results in Primo. Ultimately, we believe the discovery experience now leverages the best of what Primo and CDI offer to provide a much more inclusive and comprehensive search experience. Resource Sharing numbers are through the roof, and (to us) prove that this method is working. Come hear more as we share our experience!
Alma, Primo
Learn the dangers of defaulting their Primo instance to filter by availability (aka "Expand My Results = No")
Understand how to greatly broaden the scope of materials they offer to patrons, reaching outside of what they purchase
Recognize the importance of demanding accurate metadata from content providers
20240515T104520240515T1130America/ChicagoWhy We Removed "Expand My Results" (And Believe You Should Too)Since August 2022, the University of Tennessee has been on a journey to make discovery more inclusive and less biased. As part of this journey we made a decision to remove "Expand My Results" and default to showing everything available to users, regardless of whether we owned the content in full-text. What we learned from this process was stunning in terms of a better understanding of what users really want from a library search, how indexing differences affect the brief and full results screens, and the impact that poor metadata can have on search results in Primo. Ultimately, we believe the discovery experience now leverages the best of what Primo and CDI offer to provide a much more inclusive and comprehensive search experience. Resource Sharing numbers are through the roof, and (to us) prove that this method is working. Come hear more as we share our experience!RochesterEx Libris Knowledge Days and ELUNA Events 2024eluna-conf-planning@exlibrisusers.org
