Electronic Resource Management (ERM) troubleshooting can be long and complex. Sometimes, the problem can be resolved locally. Sometimes, vendor or vendors need to be involved – especially if it is a license breach. Come hear an overview of how to determine where a problem lies, with special focus on vendor communication and tips on license breach management.
Alma, CDI, Primo, SFX
How to analyse e-resource issues
Identify appropriate support venue for e-resource issues
20240515T104520240515T1130America/ChicagoERM Troubleshooting: Who Owns the Problem: You, Ex Libris, Someone Else?Electronic Resource Management (ERM) troubleshooting can be long and complex. Sometimes, the problem can be resolved locally. Sometimes, vendor or vendors need to be involved – especially if it is a license breach. Come hear an overview of how to determine where a problem lies, with special focus on vendor communication and tips on license breach management.Symphony IIIEx Libris Knowledge Days and ELUNA Events 2024eluna-conf-planning@exlibrisusers.org
