Once you determine an electronic resource problem lies with one (or more) of your Ex Libris products or metadata, you are ready to submit a Ex Libris case. Come to this presentation to find out what information helps the Ex Libris Support teams work through your ERM case to resolve your issue quickly. We will discuss parsers, parser parameters, and other link problems you might see that can help you determine which Ex Libris team to involve.
CDI, Primo, SFX
Learn key elements/information to include with Salesforce cases
Learn about how parsers and parser parameters work to construct links
20240515T114520240515T1230America/ChicagoWhen Good E-Resources Go Wrong in Alma-Primo: Understanding the Parser and Getting the Most Out of Ex Libris SupportOnce you determine an electronic resource problem lies with one (or more) of your Ex Libris products or metadata, you are ready to submit a Ex Libris case. Come to this presentation to find out what information helps the Ex Libris Support teams work through your ERM case to resolve your issue quickly. We will discuss parsers, parser parameters, and other link problems you might see that can help you determine which Ex Libris team to involve.Symphony IIIEx Libris Knowledge Days and ELUNA Events 2024eluna-conf-planning@exlibrisusers.org
